The Rich Group Limited Liability Company (1135 Budapest, Reitter Ferenc street 50., tax number: 26583031-2-4 1, bank account number: 10918001 00000103 84990004 (UniCredit Bank Hungary Zrt), court of registration: Budapest Metropolitan Court Company Court, company registration number: 01 09 333401) ) (hereinafter: Company), advertising clients (hereinafter: Advertiser), and all users (hereinafter: User) are subject to the General Terms and Conditions (hereinafter: GTC) contained on the www.richlife.ae website (hereinafter: Website or Site) concerning services (hereinafter: Service, several Services).

These general terms and conditions apply to all advertising and other contracts (hereinafter: advertising contract), unless otherwise agreed in writing by the contracting parties.

By starting to use the website, every user accepts the terms of use specified below with implied behavior. Each user can use the website only at their own risk and responsibility. Modifications to the terms of use affecting future use will be posted on the Usage Terms section of the Operator's website and users' attention will be drawn to the changes. 

The use of the website can only be started in accordance with the present Rules.

1. Subject matter, content of the service

The Company provides advertising space for Users to advertise their products and services, and provides other services related to advertising on the Website, i.e., the richlife.ae website. For the purposes of these Regulations, a user is any person who views the Website, places an advertisement, offers a product for sale, or makes an offer to purchase a product, or registers for advertising (hereinafter: User).

The Services available on the Website can only be used by Users who are capable natural persons and economic organizations. By using the Service, including but not limited to registration and ordering the Service, the User acknowledges that they are a fully capable natural person or an economic organization represented by a representative authorized to act on their behalf, and provides accurate and correct data.

By starting to use the Website, registering, and ordering Services, the User expressly accepts and acknowledges as binding on them the provisions of these Regulations, the Data Protection Policy forming part of it, and undertakes to comply with the Regulations. Every User may use the Website only at their own risk and responsibility.

By registering, the User expressly acknowledges that the Company records the personal data provided by the User, collects user data collected during the use of the Website (such as a list of visited web pages, technical data, information on the User's use of the Website, and user information obtained from third parties) and uses them in the manner and for the purposes specified in the Data Protection Policy.

With regard to the Services, a contract between the User and the Company is Here is the text with the Hungarian words translated into English: plaintext In the future: Service, for several Services Services) regarding fundamental rights and obligations.

These general terms and conditions are applicable to all advertising and other contracts (hereinafter: advertising contracts), unless otherwise provided by a written agreement between the contracting parties.

By starting to use the website, all users accept the terms of use specified below with indicative behavior. Each user can only use the website at their own risk and responsibility. Any modifications regarding the terms of use in the future will be published on the Operator's page containing the terms of use and users will be notified of the changes.

The use of the website is only permitted in accordance with these Regulations.

1. The subject and content of the service

The Company provides advertising space for Users to advertise their products and services, and provides other services related to advertising on the Website, i.e., the richlife.ae website. For the purposes of these Regulations, a user is anyone who views the Website or places an advertisement, offers a product for sale, or makes an offer to purchase a product, i.e., applies for advertising (hereinafter: User).

Only capable individuals and business organizations may use the Services available on the Website. By using the Services, in particular, but not exclusively by registering or ordering a Service, the User acknowledges that they are a natural person or a business organization with full legal capacity and legal capacity, or such a business organization acting through a duly authorized representative, providing accurate and correct data.

By starting to use the Website, or during registration, as well as when ordering Services, the User expressly accepts and acknowledges as binding the provisions of these Regulations, the Privacy Policy that is part of it, and undertakes to comply with these Regulations. Each User may only use the Website at their own risk and responsibility.

During registration, the User expressly acknowledges that the Company records the personal data provided by the User, as well as the user data collected during the use of the Website (e.g., list of visited websites, technical data, information regarding the User's use of the Website, as well as user information obtained from third parties) and uses them in accordance with the provisions of the Privacy Policy.

In relation to the Services, an online contract is concluded between the User and the Company, which does not qualify as a written contract. The language of the online contract is exclusively Hungarian. The Company does not record the online contract, so it cannot be accessed after the conclusion of the contract. The conclusion of the online contract is confirmed by electronically saved advertising data and data relating to the Services used. The User is obliged to archive the content uploaded to the Website by the User.

The Company is entitled to amend these Regulations. The Company reserves the right to unilaterally modify the content and fee of the Services, the conditions for the use of the Services, and the duration of advertising publication in the cases detailed below. The Company informs its Users about the modification on the homepage, in the section containing the terms of use of the Website, and in some cases also by email. After the modification, by using or ordering any Service, the User also accepts the modification of the Regulations. The Company is entitled to unilateral modification, especially in the event of changes in the legal environment, the introduction of new services, ensuring the quality of existing services, measures to ensure the quality of the database, or to improve the basic conditions for advertising content, or if significant changes occur in economic, technical, or other circumstances. If the Advertiser does not wish to continue using the Company's Service alongside the modified Regulations or fees, the Company is entitled to terminate the contractual relationship in accordance with the provisions of the Regulations.

2. Using the Service

The Services of the Website can only be accessed by creating a user account. Advertising options on the Website can only be used for a fee.

When using the Service, by pressing the relevant button, the User makes an offer (order) to use the selected Service, to which the Company sends an activation link automatically within the shortest possible period from its submission, but no later than within 48 hours, and confirms the receipt of the User's order. By clicking on the link sent by the Company, the User can approve their order, or in the case of a paid service, finalize their order by completing the payment. After confirming the User's order, the Company provides (confirms) the Service within the time period specified in the descriptions of the individual Services, unless there are circumstances that would conflict with the provisions of these Regulations. The Company notifies the User of these facts by email. The contract between the Company and the User is concluded in each case by the confirmation by the Company of the User's request for use. Declarations are considered to have been received when they become accessible to the addressee.

In order to use the Service, including uploading advertisements, the User is required to create an independent user account, which is identified by the email address provided by the User as a unique identifier. The user account can be accessed:

• by logging in to the activation interface provided in the email sent by the Company regarding the activation of the uploaded advertisement, or
• by entering the email and password identifying the user account specified by the User.

The contract between the parties is concluded by sending the registration electronically and its confirmation by the Company. If there is a change in the data provided in the User's account, the User is obliged to update this information in their personal menu, and the User is responsible for any failure to do so. The User may initiate the deletion of their user account at any time, which results in the termination of the contractual relationship with the Company. The Company will fulfill the user's request for account deletion when the User has no outstanding obligations to the Company. With the termination of registration, the User's advertisements are automatically removed from the Website and are no longer available.

The Company is entitled to exclude the User from using the Website and to delete the User's account without further notice if it can be clearly established that the data provided by the User contains non-real elements. The User cannot claim any compensation from the Company for this, but is obliged to compensate the Company for its damages. In the event of the deletion of the user account by the Company, the advertisements associated with the account are automatically removed from the Website.

The legal relationship concluded between the User and the Company for a specified period shall terminate no later than upon the expiration of the specified period for the Service specified in the contract. Advertisements uploaded by the User may be deleted by the User at any time during the specified publication period, which automatically terminates the contract.

plaintext The User acknowledges that in case of deletion of the user account, the Company is not obligated to store the User's advertisements and may delete them at its discretion. The Company makes every effort to ensure the continuous availability of the Website and Services, however, it does not undertake to operate the Website continuously or ensure the continuity of the Service. The Company shall not be liable for any direct or indirect damages caused by circumstances beyond the Company's control. The Company disclaims responsibility for the accuracy and reliability of content and information uploaded to the Website, as the content of the Website may change independently of the Company. The Company sends informational messages closely related to the Services to User's email addresses (system messages) as part of fulfilling the Service. 2.1. Available Services Advertisements uploaded by Users may be categorized and published according to sorting principles different from the region and product type specified at the time of upload. The use of all Services provided on the Website requires registration by the User, meaning it is only possible with the creation of a user account. Advertisements contained in user offers compliant with the Regulations are published by the Company within the shortest possible time, but no later than within 48 hours following the use of the submit button by the User, and are made available on the Website for a duration of 180 days. Advertisements uploaded to the Website by the User are deleted after the specified period unless the User deletes them. Detailed rules regarding the fees for using the Services provided in exchange for payment, payment options, and the process of purchasing Services in exchange for payment are found on the ad management page and integrated into the ordering process. Users can settle fees for Services provided in exchange for payment using the payment service provided by OTP Simple. The Company is not responsible for any errors that may occur during payment using the OTP Simple service. The Company sends an automatically generated confirmation email to the email address provided by the User. The purchase can be interrupted at any time without consequences by pressing the "Pay" button, and the User can withdraw from the contract. The Company issues electronic invoices or receipts to the User through the Számlázz.hu system, which are sent to the email address provided by the User. The User irrevocably consents to the issuance of invoices in electronic format. Pursuant to Section 169 (2) of Act C of 2000 on accounting, the Company is obliged to retain accounting documents for 8 years. The Company accepts requests for invoice modifications within a maximum of 30 days from the date of invoice issuance. The Company reserves the right to reject the User's order if necessary. The Services under this section can be used in connection with the Services under section 2.1 and cease after the specified period or in case of other events resulting in termination of legal relations as defined in this Regulation. In case of termination due to reasons not attributable to the Company, the User is not entitled to claim any compensation from the Company, except for the possible compensations expressly specified in this Regulation. If termination occurs because the Service under this section was ordered in connection with an advertisement contrary to the Regulations and the Company deletes the advertisement, this is considered termination attributable to the User, and therefore, the User is not entitled to reimbursement of the already paid service fee. Detailed rules regarding the fees for using the Services provided in exchange for payment, payment options, and the process of purchasing Services in exchange for payment are contained in the ad management page and integrated into the ordering process, including the descriptions of individual products. The fees for Private Ads and Corporate Ads supplementary Services may differ. 3. Advertising Basic Terms The Company is entitled but not obligated to review the content posted by Users on the Website or seek facts or circumstances indicating illegal activities. The Company reserves the right to assess the credibility, authenticity, and suitability of advertisements. The Company disclaims liability for any content uploaded to the Company's system by third parties (Users). 3.1. Basic Conditions for Advertisement Types Private Ads: Individuals with full legal capacity and legal capacity can advertise on the Website (hereinafter: Private Ad). Corporate Ads: Corporate entities (hereinafter: Corporate Ad or Company Ad) may place advertisements. A Corporate Ad is any advertisement (a) marked as such by the User when submitting the advertisement, (b) one of a number of advertisements posted by a User in advertising categories during the same period, or (c) classified as such by the Company based on the category and quantity of the advertised item or another reasonable criterion. The Company reserves the right to decide whether an advertisement qualifies as a Corporate Ad. Advertisement of promotional nature: Advertisement cannot be used solely for advertising or marketing purposes without offering a specific product. The offered or sought product must be a product that can be placed on the market according to the applicable Hungarian laws. The Company may restrict or prohibit the advertisement of certain products. If the product or service indicated in the advertisement is, according to the applicable laws, permissible for sale, advertising, or transfer only with permission, notification, or other conditions specified by law, the User, by posting the advertisement, declares and warrants that these requirements are met, especially the legal requirements and conditions necessary for lawful advertising and transfer or distribution, and that the publication and fulfillment of the advertisement does not conflict with the law and does not violate the rights of third parties. The User is obliged to include essential information about the product in the product description, especially, but not exclusively, information about warranty, expiration, guarantee, and the Hungarian-language product description, and other information specified by law. In the case of products requiring authorization, the User must indicate in the product description that they have such authorization and the sale of the product does not conflict with the law or official regulations. The products offered on the Website, in particular, may not belong to the categories specified in Section 4 of the Regulations. Advertisement of products subject to prior quality inspection or conformity certification obligation: In the product description appearing in the advertisement, the User must declare that the inspection has been performed, and the product or service concerned can be placed on the market. Products protected by copyright: It is necessary to declare in the product description that the product is original, not copied, and the User has the right to use or sell the product. 3.3. Basic Conditions for Advertisement Content One product per advertisement: It is not allowed to advertise multiple products in one advertisement, except in the case of exchange (e.g., 2 goods for 1) or if multiple products are intended to be sold together at a common price. Advertisement title: The advertisement title must minimally contain the name or brand of the product in accordance with the spelling rules of the Hungarian language. Multiple offers advertised by the same User may have the same title. Advertisement text: The subject of the advertisement must be described briefly with detailed information. The advertisement text may refer to the User's other advertisements. The generally accepted guidelines of netiquette should be followed in the advertisement texts. Language: Advertisements appearing on the Website must contain a English-language version. Category: The advertisement must be placed in the category that best describes the product. Inappropriate categorization entitles the Company to move the advertisement to the appropriate category. Alright, let's translate the Hungarian text to English: plaintext

Picture: The images in the advertisement must relate to the advertised product or service. Images where the product is rotated cannot be uploaded. The Company is entitled to label the image with its logo. It is prohibited to use images of other advertisers without their consent. The same applies to catalog images downloaded from the Internet, which can only be used if the advertiser owns the copyrights.

Többszörös hirdetés: It is forbidden to advertise the same product in multiple advertisements. After deleting the old advertisement, another advertisement for the same product can be posted.

Ingatlan hirdetések: In the advertisement page, the Company provides approximate (but not exact) map location of the property based on the address data provided by the advertiser. The full address and actual map location of the property are not displayed in the advertisement.

4. A Szolgáltatás nyújtásának megtagadása

The Company is entitled to unilaterally, immediately, and without justification remove the advertisement uploaded to the Website, ultimately delete the User's account if the content uploaded to the Website conflicts with these Regulations. The Company takes action to remove all advertisements within the deadline specified by law, as required by the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elkertv.), for which it receives notification. The Company cooperates with the authorities within the relevant and current legal framework to hold accountable those who commit violations. Users can report complaints about infringing information to Customer Service (support@richlife.ae). If it becomes aware that the information appearing on the Website violates its copyright, related rights to a copyrighted work, performance, sound recording, program, audiovisual work, database, it may request the Company, in accordance with the provisions of Elkertv., to remove the information infringing its rights by a written notification in private or public document with full probative force.

It is prohibited to upload content, advertisements to the Website that

• violates the law or advertises illegal activities;
• commits a crime or misdemeanor;
• violates morality or ethical norms (including in particular the norms of the Hungarian Advertising Code);
• calls for or incites illegal or unethical behavior or actions;
• violates or may violate the rights or legitimate interests of others, especially if it infringes trademark rights, intellectual property rights, and other copyright and related or personal rights, or may cause such infringement;
• contains misleading information;
• the Company considers it contrary to the ethical principles it represents;
• or there is suspicion of the above.

The following things, products, and services are prohibited from being advertised on the Website:

• Items, weapons, explosives, pyrotechnic materials, tools that are highly or particularly dangerous to public safety, including weapons not subject to a permit (weapons classified as works of art, airsoft and paintball weapons, air rifles, air pistols, tasers, stun guns, etc.), except for knives used for household and sports purposes in the context of normal life (e.g., kitchen knives, diving knives);
• Offering systems related to betting or other gambling or assistance related to their use;
• Activation codes, CD keys, registration numbers separated from the original software;
• Indicating websites, FTP servers, or paths leading to them containing information facilitating the creation of dangerous, illegal, or unobtainable materials or access to such materials;
• Usernames, passwords, user account data providing access to online services;
• Invitations enabling the use of social media or email services;
• Catalogs enabling postal orders, except for catalogs intended for collectors that do not contain current advertisements;
• Blank warranty cards, certificates, or validation labels;
• Services facilitating the writing of theses, dissertations, or assisting in their writing or related material collection;
• Credit cards, bank cards, securities, or other non-transferable payment instruments, except for cases where they are no longer clearly identifiable as payment instruments and are sold for collection purposes;
• Alcohol, alcoholic beverages;
• Tobacco products;
• Phone numbers;
• Any flammable or explosive material, chemical substances;
• Medicines, materials and preparations that can be distributed for specific user groups with a license, notification, or designated purpose, narcotics, psychoactive substances, or any similar substances;
• Stolen or otherwise illegally circulated or distributed products;
• Fake or counterfeit products, or products aiding in indicating false brand or origin, and it is also prohibited to withhold or conceal information related to such nature or property;
• Human organs, tissues, animal organs or tissues, breast milk;
• Securities or any other financial instruments used for investment or depositing money;
• Software containing harmful elements;
• Decoder card or devices used for illegal decoding;
• Erotic products, sexual services, erotic or sexual massages;
• Contact lenses;
• Burial sites;
• Dating services;
• Fortune-telling, card reading, or services related to esoteric practices, similar services;
• Credit or other financial services provided by private individuals;
• Tickets, passes with unique identifiers intended for specific individuals;
• Cigarette filling devices;
• Services related to unlocking mobile phones;
• Advertisements for firewood that do not state whether the advertiser has an EUTR technical identification or forestry code.
• Jewelry
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• The Company is entitled to refuse to provide the Service and exclude the User from accessing the Services available on the Website (by deleting the User's account or advertisement) even if, in the Company's judgment, the User is not using the Website properly or is not properly using the Service provided by the Company, especially if:
 
   
• the User intends to engage in activities subject to official authorization without being entitled to do so through the site;
   
• the User offers products for sale that cannot be traded commercially, or offers a product for sale that constitutes a crime or misdemeanor, or the advertising or distribution of which is subject to notification or authorization;
   
• the User uses the Website or the Service contrary to the provisions of this Regulation, or for unfair purposes;
   
• the User publishes content on the Website or refers to content in such a way that it violates or may violate the rights, reputation, business interests, general perception, in particular the assessment of products or services, of the Company (or its group of companies);
   
• the User uses the Website or the Service in a way that infringes or may infringe the rights or legitimate interests of third parties;
   
• the User uses any application or program that can modify the Website, or otherwise endangers the proper operation of the Service;
   
• the User uses a system or solution that aims to use the Service in a manner that violates the law, or to stop the operation of servers used to operate the Website, in a manner contrary to the law;
   
• or if there is suspicion of any of the above.
 
 

It is prohibited to modify or edit an advertised ad in a way that would qualify as posting a new advertisement with regard to the subject matter of the product or service in the advertisement.

 

The Company reserves the right to deny repeated registration from the IP address of a User affected by the denial of the provision of services as specified in this section, or to delete the already established repeated registration without prior notice, with immediate effect, and to deny the provision of services to the User in the future.

 
   
5. Liability
 
 

The User shall be solely responsible for the content published or made available on the Website, including any pecuniary or non-pecuniary damage caused by or otherwise related to the content, and the Company shall not be liable for such content and shall not assume any responsibility. The User shall use the Service lawfully and in compliance with all applicable laws and regulations and the provisions of this Regulation.

 

By commencing the use of the Services, the User acknowledges that they are responsible for the content and legality of the information, materials, texts, images, and data uploaded to the Website by them. The Company operates the Website in accordance with the Elkertv Act, and if it detects that any content may conflict with this Regulation, it is entitled and, in cases defined by the Elkertv Act or rules, obliged to immediately remove the content and prevent further illegal activities of the User. The Company excludes its liability for any damage arising from the deletion of any content uploaded by the User to the Website due to the User's violation of this Regulation or any law, or for preventing further activities contrary to the Regulation.

 

The Company is not responsible for any harmful content spread or made available by Users through the Website, including damages caused by viruses, worms, and other losses. Furthermore, the Company is not responsible for any inaccuracies in the data provided by Users or for any disadvantages arising from incorrectly provided data.

 

The Company is entitled to take any steps necessary to hold the User accountable. The Company cooperates with the authorities in accordance with applicable laws to ensure accountability.

 

The Company does not intervene in disputes between Users; in the event of any dispute, the User shall indemnify the Company against any claims, demands, and damages. The Company shall not be liable for calls, offers posted by Users on the Website, or for contracts concluded on the basis of these, especially not for the quality, safety, compliance with legal regulations, inspection of products or services, or the performance of Users. The delivery, transfer of sold products, and financial transactions take place independently of the Company, in accordance with the agreement between Users. Through its cooperative partners, the Company may facilitate the fulfillment of transactions between Users (e.g., delivery, courier services). The User acknowledges that they use services provided by cooperative partners at their own risk and in accordance with the terms provided by the service provider, and acknowledges that the Company is not liable for services provided by these providers.

 

If, due to the User's behavior or in connection therewith, any third party or any authority or court makes any claim against the Company or initiates any proceedings, the User shall take all measures required by the Company and shall indemnify the Company for any damage, pecuniary loss, and cost incurred by the Company as a result of any illegal behavior by the User or in connection therewith, and shall directly indemnify the Company in relation to such claims.

 

The User declares that they use the Service in accordance with the provisions of this Regulation and that the data provided by them when using the Service corresponds to reality. The Company excludes liability for any damage arising from the provision of false, incorrect, or false data or email addresses during the use of the Service.

 

The User undertakes to take all necessary measures to preserve the good reputation of the Company.

 
   
6. Copyright and Related Rights
 
 

Any element of the Service and its entirety, as well as all content made available by the Company on the Website (including individual user advertisements, the appearance of the Website, the selection and arrangement of its content), are protected by copyright – and in certain cases – by industrial property rights.

 

By ordering the Service, the User also agrees that the Company may use, without payment of remuneration, the elements protected by copyright provided by the User (especially the text of the advertisement, attached images) to the extent and scope necessary and useful for the provision of the Services, including the right to copy, reproduce, store, disclose, and, if necessary, modify, without any temporal or geographical limitations. The right of use is exclusive, and the Company is entitled to transfer it to third parties. In view of the above, the User may only transfer materials created by them or other materials for which they have exclusive usage rights.

 

The entirety of copyright and related rights, as well as the rights of the producer of the database, and the right to use acquired in accordance with the foregoing, belong to the Company. Any copying, modification, or re-publication of any element of the Website – without the Company's express permission for such use – entails civil and criminal liability. The subject matter of copyright may not be used or exploited without the Company's prior written permission. Specifically, it is prohibited to reproduce, copy, republish, distribute, or circulate the entire or any part of the Website without the explicit and express consent of the Company. The Company may modify or withdraw any part or all of the content of the Website at any time, without prior notice.

Any infringement of copyright or data protection regulations carried out through advertisements uploaded by the User to the Website is the responsibility of the User.

7. Right of Withdrawal and Termination

According to the regulations, a User who qualifies as a consumer has the right of withdrawal and termination without cause in relation to the Services, in accordance with Section 20 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses (hereinafter referred to as the Decree). In terms of the right of withdrawal and termination, only users who qualify as consumers according to the law are considered in the subsequent provisions. The Company is capable of meeting the deadlines set for the provision of Services if the User, prior to payment for the Service, expressly requests and consents to the Company commencing the provision of the requested service according to the terms of this Regulation, before the expiration of the period specified in Section 20(2)(b) of the Decree (14 days), with the understanding that after the commencement of the provision of the requested service, the User is entitled to the right of termination without cause, but not the right of withdrawal, within 14 days from the conclusion of the contract regarding the service until the completion of the entire Service, after which the User loses the right of termination.

A consumer User may exercise their right of withdrawal or termination using the declaration template provided in the annex to this Regulation or by making an explicit statement to this effect, which must be sent to the Company's postal address or email address specified in Section 8 of this Regulation. The exercise of the right of withdrawal or termination is considered timely if the User sends it within the deadline specified in the preceding paragraph. The User bears the burden of proving that they exercised their right of withdrawal or termination in accordance with the provisions of this paragraph.

In the event of the User exercising their right under this section, the Company shall refund all consideration provided by the User, including any costs incurred in connection with the performance, immediately, but no later than within 14 days from the receipt of the declaration by the Company. In the case of refunds, the Company shall use the same payment method as used in the original transaction, unless the User has expressly consented to the use of another payment method, but the User shall not incur any additional fees as a result thereof. Fees paid using the OTP Simple service will be refunded to the User by the Company using the OTP Simple service in all cases.

In the case of exercising the right of termination, the Company is entitled to refund the consideration for services provided until the termination, and any portion of the consideration exceeding the value of the services actually provided shall be refunded to the User. In the settlement, the proportionate amount to be paid by the User must be calculated based on the total amount of consideration for the service provided, including tax. However, if the User proves that the total amount is excessively high, the proportionate amount must be calculated based on the market value of the services provided until the termination of the contract. In determining the market value, the consideration for the same service provided by companies performing identical activities at the time of conclusion of the contract must be taken into account. The User is obliged under this paragraph to reimburse the Company's reasonable costs if the Company started the performance at the express, prior request of the User and the User exercises the right of termination after the commencement of performance.

8. Consumer Complaints, Customer Service

The Company's customer service accepts complaints and user inquiries related to the Service at the following addresses:

• registered office, postal address, and location for handling complaints: 1135 Budapest, Reitter Ferenc utca 50.
• email address: info@richlife.ae

The Company primarily receives complaints related to the Services by post or at the email address info@richlife.ae; the telephone customer service is for answering user questions regarding the use of the Services for easier use of the Services. Complaints and user questions are answered by customer service in writing via email sent to the email address provided by the User. The Company does not accept complaints in person at its registered office.

The handling of complaints is governed by the provisions of Act CLV of 1997 on consumer protection. The Company shall immediately examine and, if necessary, remedy verbal complaints. If the User does not agree with the handling of the complaint or immediate investigation of the complaint is not possible, the Company shall immediately prepare a record of the complaint and its position thereon and send it along with a substantive response.

The record shall include the User's name, address, the place, time, and method of submitting the complaint, a detailed description of the complaint, a list of documents presented by the User, the Company's position (with justification in the case of a negative response), the name and signature of the person taking the record, the date (place and time) of preparation, and the unique identification number of the complaint if it was made orally or via electronic communication services.

The Company shall respond to written complaints substantively in writing within thirty days of receipt and take measures for communication thereof. Shorter deadlines may be set by law, and longer deadlines may be determined by law. The Company shall justify its position in case of rejecting a complaint.

The Company shall keep the record of the complaint and a copy of the response in accordance with consumer protection law for five years and present it to supervisory authorities upon their request. Complaints shall be adjudicated within the framework of the legal relationship between the Company and the User on an individual basis.

In the event of rejection of the complaint, the Company's written response shall contain justification and information on remedies available. Therefore, the Company shall inform the User in writing about the possibility of initiating proceedings before the competent authority or the conciliation body, depending on the nature of the complaint. The information shall also include the location, telephone, and internet contact details, as well as the postal address of the competent authority or, in the case of consumer Users, the conciliation body according to the User's place of residence or stay, and whether the Company intends to resort to conciliation procedures for the settlement of consumer disputes.

If the User finds the Company's response unsatisfactory, especially regarding the following bodies for redress:

(i) Consumer Users – who act for purposes outside their trade, business, or profession when using the Services – may turn to the independent conciliation bodies operating alongside the regional chambers of commerce according to their place of residence or stay, or as requested, which have jurisdiction over the out-of-court settlement of disputes between consumers and the Company concerning the quality, safety, application of product liability rules, quality of service, and conclusion and performance of contracts between the parties (hereinafter referred to as "consumer disputes") and for the purpose of attempting to reach an agreement, and if unsuccessful, for making a decision in the matter to ensure simple, fast, efficient, and cost-effective enforcement of consumer rights. The detailed rules of the procedure are contained in Act CLV of 1997 on consumer protection.

(ii) Consumer Users – who exercise the jurisdiction of consumer protection authorities – may turn to the competent district offices territorially. The detailed rules of the procedure are contained in Act CLV of 1997 on consumer protection, Act XLVII of 2008, and Act CXL of 2004. Consumers may contact the district office according to their place of residence at the following link: http://jarasinfo.gov.hu/.

9. Automatic Renewal

9.1. / Users who pay a service fee for the Services qualify as Premium Members. Premium Subscriptions paid by credit card will automatically renew on the last day of the current subscription period unless canceled. (We cannot guarantee renewal for subscriptions initiated by mail or individual bank transfer. In such cases, the customer must initiate the renewal themselves.) The applicable fees are charged using the payment method used in the original transaction. If you have used a Reduced Subscription Fee Special Offer, the automatic renewal of the Premium Service will be at the regular price. The regular price is available in the Subscription menu on the Website. The above procedure continues until cancellation of automatic renewal, which can be done anytime at least 1 day before the next renewal under your subscription status in the Subscription menu.

9.2. / The fee for automatically renewed subscriptions is the same as the fee for your original subscription (whether it has increased or decreased since then, as displayed in the Subscription menu), except if your original subscription was based on a Special Offer. In this case, the new fee will be calculated according to the current base fee displayed on the page.

9.3. / The subscription fee is charged to the credit card used in the original transaction.

9.4. / Automatic renewal continues until either party decides to terminate it. You can cancel it under the Subscription menu at least 1 day before the next renewal (29 days for monthly, 89 days for 3-month, and 359 days for annual subscriptions) using the cancellation link.

Furthermore:

9.1.2. / Termination of Premium Services by regular termination:

9.1.2.1. / You can terminate your Premium Membership for any reason by canceling the automatic renewal (as described in point 9.1., at least 1 day before the next renewal, by the end of the current subscription period). You can stop the renewal of your advertising or highlighting package automatically by logging into the admin interface. To do this, click on the "My ads" menu item, then you will find the renewal stop in the top right corner of your ad.

9.4. / Right of termination

9.4.1. / As a Premium Member, you are entitled to withdraw from the contract without giving any reason within 14 days. If you requested that the performance of the contract commence within the above-mentioned termination period, you are still entitled to terminate the contract without giving any reason within 14 days. However, you must reimburse us for the proportionate amount of the service provided until the time of termination of the contract. The withdrawal/termination period expires 14 days after the date of conclusion of the contract. You may exercise this right by sending us a clear statement of your withdrawal/termination (e.g., by post or email) to the following contact details: Address: Rich Group Kft., Budapest 1135 Budapest, Reitter Ferenc utca 50., Email: info@richlife.ae. Furthermore, we will refund you the amount paid by you without undue delay and in any event not later than 14 days from the day on which we are informed about your withdrawal/termination, and any potential costs associated with refunding the fee will be borne by us.

   

Attachment

Statement of Withdrawal/Termination Template

(Only fill out and return if you intend to withdraw/terminate the contract)

To:

I/We, the undersigned, hereby declare that I/we exercise my/our right of withdrawal/termination concerning the contract for the provision of the following service:

Date of contract conclusion/Receipt:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s): (only in the case of a written statement)

Dated:

Information on the provision of services by the Company to consumer Users in contracts concluded between the Company and consumer Users acting as distant parties:

1. Name of the Company:

Rich Group Kft.

2. Registered office, place of business, postal address, and Company details:

Registered office: 1135 Budapest, Reitter Ferenc utca 50.

Email address: info@richlife.ae

Court of registration: Metropolitan Court of Budapest, Company Registration Court

Company registration number: 01 09 333401

Tax identification number: 26583031-2-41

3. Total amount of consideration for the services under the contract, including tax, and all other possible additional costs:

You can find information about prices and other costs before ordering individual services on the Website.

4. In the case of a contract for an indefinite period or including a subscription:

The total service fee provided by the Company includes all costs of the service. If it is not possible to calculate the entire consideration or all costs in advance, the User will be informed about the method of calculating the consideration before concluding the contract and ordering the service.

5. Fee for the use of means of distant communication for concluding the contract:

Nothing like this.

6. Conditions of performance, particularly payment and deadline for performance, as well as the Company's complaint handling method:

Information regarding the conditions of performance, payment methods, deadlines for performance, and complaint handling can be found in the Regulations (points 2 and 8).

7. Right of withdrawal and termination of the consumer:

Information about the right of withdrawal and termination of the consumer can be found in the Regulations (point 7).

8. Obligations regarding warranty and product liability:

Warranty

In case of defective performance by the Company, the consumer may assert warranty claims against the Company in accordance with the provisions of the Civil Code.

The obligor performs defectively if the service does not meet the quality requirements set out in the contract or the legislation at the time of performance. The obligor does not perform defectively if the defect was known to the entitled party at the time of conclusion of the contract, or the defect should have been known to the entitled party at the time of conclusion of the contract.

In the case of a contract between the consumer and the Company, it shall be presumed until proven otherwise that the defect recognized by the consumer within six months after performance already existed at the time of performance, unless this presumption is incompatible with the nature of the thing or the nature of the defect.

Under a contract in which the parties owe each other reciprocal services, the Company is liable for defective performance under warranty.

Based on the warranty claim, the consumer may choose: to request repair or replacement, unless the performance of the chosen claim is impossible or would entail disproportionate additional costs for the Company compared to other claims. If repair or replacement has not been requested or cannot be requested, the consumer may request a proportionate reduction of the consideration or the defect may be remedied by the consumer at the expense of the Company, or – as a last resort – the consumer may withdraw from the contract. There is no right of withdrawal for minor defects.

The consumer may switch to another chosen warranty right. The Company shall bear the costs incurred by the switch, except if the Company has given cause for the switch, or the switch was otherwise justified.

Upon discovery of the defect, the consumer must notify the Company without delay. In the case of a contract between the consumer and the Company, a defect notified within two months from discovery shall be considered as notified without delay. The consumer is responsible for any damage resulting from the delay in notification. In the case of a contract between the consumer and the Company, the consumer's warranty claim shall expire within two years from the time of performance.

9. After-sales service and other services provided by the company, as well as the existence of warranty and its conditions:

Consumers can request information about services in the relevant area at the email address provided in this Regulation or on the Website. The Company does not provide a warranty.

10. Availability of a code of conduct pursuant to the law on the prohibition of unfair commercial practices against consumers, or the method of requesting a copy of the code of conduct:

There is no code of conduct available, and there is no way to request a copy.

11. Duration of the contract in the case of a fixed-term contract, and conditions for termination of the contract in the case of an indefinite contract:

In the absence of contrary provisions, the duration of fixed-term contracts is 30 days. In the absence of contrary provisions, the notice period for indefinite contracts is 60 days. Contracts can also be terminated by mutual agreement of the contracting parties. More detailed information on the duration of contracts and the conditions for termination can be found in the Regulations and on the Website before ordering individual services.

12. Conditions for conversion in the case of a fixed-term contract that can be converted into an indefinite contract, and conditions for termination of the contract converted into an indefinite contract:

There are no such cases.

13. The consumer's obligations regarding the shortest duration of the contract as specified in the contract:

Upon initiation of the deletion of the user account, deletion will take place immediately.

14. Providing or securing a deposit or other financial security requested or provided by the consumer at the request of the company, and its conditions:

There is none.

15. The operation of digital content, as well as the applicable technical protection measures:

The Company has taken and maintains the necessary security measures in the operation of the servers and other equipment it operates (including the network infrastructure), continuously updating them. It ensures the proper placement and physical protection of the equipment and provides data protection through available IT tools.

16. The compatibility of digital content with hardware and software according to the knowledge reasonably expected from the company:

The Website operates in a browser-independent manner with all operating systems and can be displayed on mobile applications (mobile phones, tablets).

17. Possibility of using an out-of-court complaint handling method and dispute resolution mechanism for the company under the law or the Company's decision, as well as access to it:

Consumers can primarily address their complaints in writing directly to the Company, which will do everything in its power to remedy any infringements and rectify them. The Company and the consumer settle their disputes primarily out of court, through negotiation. If negotiation does not lead to a result, the consumer may turn to the competent authority, court, or conciliation body in accordance with the applicable laws and the Regulations.

18. Possibility of recourse to a conciliation body, name of the conciliation body competent according to the registered office of the company, and postal address of its registered office:

The competence of the conciliation body includes the out-of-court settlement of disputes between the consumer and the company regarding the quality and safety of the product, the application of product liability rules, the quality of services, and the conclusion and performance of contracts between the parties (hereinafter: consumer dispute), in order to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. For this purpose, an attempt shall be made to reach an agreement, and in case of failure of this attempt, a decision shall be made in the matter. The conciliation body shall provide advice at the request of the consumer on the rights of the consumer and the obligations of the consumer. The initiation of proceedings by the conciliation body requires that the consumer first attempt to settle the dispute directly with the relevant company. Proceedings before the conciliation body are initiated at the request of the consumer. The request must be submitted in writing to the president of the conciliation body. The conciliation body competent for the registered office of the Company: Budapest Conciliation Board, 1016 Budapest, Krisztina krt. 99., mailing address: 1253 Budapest, Pf.: 10.